Claims Management System (CMS) – an IT solution which enables full processing of claims raised in life and property insurances. The system helps to maintain a uniform claim processing standard for each of the claims within the specific category. It also features electronic archiving of documents and records of claim statuses. CMS eliminates most of the hard-copy based tasks by limiting them to electronic operations. As the system is accessible via web-browser the claim processing process can be co-managed by several parties (insurer, administrator, claim assessor etc.)

  • acceptance of claim notification
  • verification of claim eligibility
  • collection and archiving of documents
  • preliminary or final payment/rejection decisions (process-depending)
  • review of claim files
  • claim authorization limits
  • automatic generation of letters and correspondence
  • correspondence register
  • management of claim adjustment process
  • coordination of tasks performed by adjusters, claim assessors and service centres
  • management of deliveries (couriers)
  • multi-stage reporting
  • current monitoring of loss ratio and payments made