SALE OF TELECOMMUNICATIONS PRODUCTS
3 years experience in selling telecommunications products through the phone channel; the largest partner for one of the telecommunications operators in:
- sales of voice services and mobile internet services
- migration from pre-paid to post-paid services
- acquisition of new customers in external bases
- upselling of telecommunications products
- after-sales services (Back Office)
- more than 120 000 contracts concluded
- more than 35 000 contracts concluded from external bases
- more than 600 000 upsold telecommunications products
- 250 specialized and certified telemarketers
- effective Call Center system – high contact rate of 82% for mobile phones
- training and coaching system for telemarketers developed together with customers
- high remuneration and commission paid to the phone sales representatives and managerial staff
- process of monitoring and verifying sales quality and internal audit
- numerous awards for quality of calls conducted, leader in many partnership competitions
- work support systems - On-line Reporting, Work-Flow
- flexible IT system – full integration with systems of the Telecommunications Operator
- IT back-office (90 programmers) – IT company within the Capital Group