outbound acquisition of new customers; offering new products/services to regular customers; welcome calls; arranging business appointments for principals' sale forces; inbound accepting orders and reservations; payment collecting; arranging business appointments for principals' sale forces.   Target Group:   Individual customers and business customers.   The applied internal tools: Sale Teams which specialize in the sale of products/services of a specific business line or customer segments (mass customer, business customer, a very demanding customer, a "difficult " customer, VIP type customer, a foreign language customer); An automatic call system ( Progressive dialing and Predictive dialing); Electronic recording and filing of connections; Electronic script of telephone conversations as a useful aid for agents in dealing with customers' objections; Electronic system of current control of campaign performance efficiency and of costs of processing orders ( Open View ); Trainer and Supervisor - people supporting the work of sale teams Incentive programs for Sale Teams, adjusted to the project's characteristics, in respect of the amount of extra bonuses and the rules of awarding; Flexibility in adjusting the number of agents to suit temporary increases of telephone calls, so as to provide service to as many customers as possible, and at the same time to make use of all the opportunities of creating additional values; Preparation of transparent reports of project results, delivered to the principal in any agreed period of time and in a chosen format.   The applied external tools - integration: The integration of call center with CRM (Customer Relationship Management) systems, which supports customer service in a complex way and supplies all necessary information. Thanks to this solution it is possible to identify the customer in real time on the basis of his telephone number, and before the operator receives the call, to screen his personal data, which enables the operator to undertake a competent conversation The integration of call center with the data warehouse managing system or the sale system, which enables the service of telesales; The integration of call center with non-standard external domain systems - which services certain fields of activities specific for the customer. The system of loading pre-paid cards can serve here as an example.   The integration with external systems can be performed through such technologies as: Web Service, Zapytania XML, Protokół ODBC, Protokoły dziedzinowe IP, http, MQ Series, other.   Other media employed in the process of outsourcing services: e-mail/fax - servicing e-mail/fax orders or inquiries, a script level agent is responsible for sending an e-mail/fax confirmation of an order to the customer. SMS - sending out SMS message as a form of transaction confirmation or information concerning changes.. Mailing - printing, packing, addressing of letters (invoices) and posting them to customers who placed an order during telephone conversations     OpenView –  is an electronic system of a current rating of telephone traffic statistics to IBOK (Interactive Point of Customer Service) and maintaining of SL (Service Level) and SF (Service Factor) indicators. The advantage of this solution is its accessibility. The access to Open View enables to monitor service statistics of telephone traffic outside the call centers. Our customers have a remote access to the system on demand, through logging on an encrypted WWW page. Following a positive verification of the log and password you may, for instance observe: - the number of serviced calls in given time intervals - the number of missed connections (customers didn't get through to an Agent); - the number of queuing calls; - the number of logged Agents in given time intervals; - the level of performance quality indicators (SL and SF) in given time intervals; - the connect time of a telephone conversation; - the number of handled complaints l- the number of sold products/services; - the number if received calls.              services
The included parameters are not a business offer and serve only as information. Telbridge Ltd. reserves the right to changes. A representative of Telbridge Ltd. is ready to give detailed information.