Telbridge - metodologia

In the process of project construction and supervision we utilize routine documents and activity procedures partly based on the PRINCE methodology of management, adjusted to the running of specific call center projects as well as to the range of the organization. Characteristics of the methodology employed by Telbridge:
	distinguishes a few processes which take place in a project and are decisive in the achievement of success, and closely determines who is responsible for their realization;
	each process has an in-built mechanism to guarantee quality;
	a risk analysis of projects and their supervision is required before and during their realization
	emphasizes product/service planning which are to be the outcome of project realization - activities are only the means of their production or attainment;
	separates the current project management, which is in the project supervisor's responsibility, from strategic decisions which are in the responsibility of a specially appointed control committee, and in particular of its president;
	precisely defines positions in project management , range of duties and responsibilities of each position, and determines relations with other positions in the same project, not allowing them to interchange (e.g. it is not in the project supervisor's or executive team's capacity to evaluate the project's outcome);
	distinguishes operational or technical stages of a project which are interrelated with the generation of its products, as well as management stages which follow one after the another and enable a better project management limiting the risk of failure;
	determines disaster recovery solutions and the necessary changes deriving from them, which are then carried out in a fully controlled mode;
	determines standards of documents and the minimum requirements as to information which should be included in them;
	applies flexible solutions to different types and project areas;